Data from API

Rules and Procedures

For Support, Spandex is the first priority of the day due to the time Zone they work in. Spandex headquarters are located in the EU and Australia, so the window of communication with their agent is mostly in the first hours of the morning.


Schedule:


7:00 AM    - Spandex tickets.

8:00AM     - Zeno tickets.

9:00 AM    - Ford tickets.

10:00 AM  - All other inboxes.

10:30 AM  - Check public discord.

11:00 AM  - Zeno product experience. 

11:30 AM  - Second round of tickets.

11:45 AM  - Lunch

12:15 PM  - Follow Ups

1:00 PM    - Spandex/Zeno/Ford tickets

2:00 PM    - Additional tasks (Misc).


Instructions to respond to the tickets:

*response structure( Ack/solution/Thank you)

*Always attach the Spandex checklist and Revised FAQ Spandex.

- Mickael Kirst/Ross Newton, CEO, this must be escalated to Byron Lopez.

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